Conditions

TICKETS & PACKAGES

Refund Procedures

  • Original show tickets or ticket vouchers are required for a refund.
  • Refund for Credit Card Ticket Purchases (applicable for ticket purchased from official website and box offices): We will proceed with the auto-refund on the face value of your ticket to the Credit Card used for the ticket purchase. The refund will be processed within 45-60 days; alternatively, you may also proceed to the cash refund counter and present your Original Show Ticket / Ticket Confirmation Letter and Passport/ID Card at the Theater Lobby which is open until 10:00 pm tonight or cash refund is also available at the Main Cage on Level 1 Casino over the next 10 days.
  • Refund for Cash Ticket Purchases: Please proceed to the cash refund counter and present your Original Show Ticket and Passport/ID Card at the Theater Lobby which is open until 10:00 pm tonight or cash refund is also available at the Main Cage on Level 1 Casino over the next 10 days.
  • Ticket exchange for complimentary ticket: Please contact the department that has offered you the complimentary ticket(s) or proceed to the box office to book an alternative available show. Complimentary tickets are not eligible for a cash refund.

REFUND VIA EMAIL APPLICATION FOR TICKETS PURCHASED VIA ALL SALES CHANNELS

Please visit our website to download and complete the Refund Application Form and email to showenquiry@cod-macau.com within 10 days from the cancelled show date. The refund will be processed within 45 to 60 working days upon receipt of all required information.

 

New Theatre Entrance Procedure for Online Purchased e-Ticket Holders

Effective from 3 August 2017, any person purchasing an electronic ticket (“e-tickets”) for the House of Dancing Water Show (“Show”) is required to present the e-tickets at the Box Office together with the following: (1) Credit Card used in the online transaction and (2) valid Photo ID Card / Passport of the Credit Card holder for verification of identity of the purchaser.

In case the Credit Card holder is not attending the Show and/or cannot be present at the Box Office, the person holding the e-ticket(s) is required to present the e-ticket(s) at the Box Office together with the following: (1) his/her valid Photo ID Card / Passport; (2) the photocopy of the front and back of the Credit Card used in the online transaction; (3) the photocopy of the valid Photo ID Card / Passport of the Credit Card holder; and (4) the authorization letter from the said Credit Card holder authorizing the person holding the e-ticket(s) to present the e-ticket(s) at the Box Office together with the photocopy of the front and back of the Credit Card used in the online transaction and the photocopy of the valid Photo ID Card/ Passport of the Credit Card holder for verification of the identity of the purchaser and the authority of the person holding the e-ticket(s). To avoid any delay, we recommend collecting the e-ticket(s), at least, 1 hour prior to the Show.

Any person or entity purchasing and/or holding a ticket for the Show is bound by the relevant Terms and Conditions made available and/or displayed, amongst others, at the Box Office and/or the official House of Dancing Water website as amended from time to time.

Guests who are unable to present the abovementioned documents will not be admitted to the Show unless new tickets are purchase at the Box Office.

Authorization Letter Download

 

Website Conditions

Important Notice

PLEASE READ THE TERMS AND CONDITIONS OF THIS WEBSITE (THESE "TERMS AND CONDITIONS") CAREFULLY BEFORE ENTERING THIS WEBSITE. BY USING THIS WEBSITE, YOU ARE DEEMED TO HAVE AGREED TO ALL THE TERMS AND CONDITIONS AND ANY AMENDMENTS THERETO FROM TIME TO TIME.

IF YOU DO NOT AGREE TO ANY OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.

Warning

In accordance with the laws and regulations of the Macau SAR ("Macau"), certain persons including without limitation those under the age of 18, protected persons or insolvent persons (collectively the "Specified Persons") must neither enter nor remain in the gaming areas. This Website may contain information about specific gaming facilities, activities or promotions which are not intended for any Specified Person. If you are a Specified Person, please do not access this Website.

Unless the context indicates otherwise, "we," "us," "our" refers to Melco Crown Entertainment Limited, its holding companies, subsidiaries and/or affiliates (as the case may be).

The information provided on the City of Dreams network of websites (collectively referred to as this "Website") is for reference only. Your use of this Website and/or of any information, images and/or text contained herein is governed by these Terms and Conditions. We reserve the right to change, add, delete and/or amend, without notice, at any time and from time to time any provisions of these Terms and Conditions.

Intellectual Property Rights

All information published and/or contained on this Website is protected by laws governing intellectual property rights (the "IPR") (including without limitation copyright, trade marks and/or service marks whether registered or unregistered). The IPR is owned by us, companies related to us and/or third parties (as the case may be). No material contained on this Website may be modified, copied, transmitted, distributed and/or reproduced without our prior written consent.

Nothing contained on this Website should be construed as granting any license and/or right to use any of the information and/or material contained on this Website.

No unlawful or prohibited use

You must not use this Website in any manner and/or for any purpose which is or may be unlawful or violates any of the rights of us, our related entity and/or any relevant third party.

General Notice

Whilst we have made reasonable effort to ensure that the information, images and/or text contained in this Website are accurate, reliable and free from error, we do not warrant its accuracy, adequacy and/or completeness.

Disclaimer

ALL CONDITIONS, WARRANTIES, RESPONSIBILITIES AND LIABILITIES (WHETHER EXPRESS, IMPLIED OR STATUTORY) IN RELATION TO ANY USE OF THIS WEBSITE (INCLUDING WITHOUT LIMITATION TITLE, FITNESS FOR ANY PURPOSE, MERCHANTABILITY, STANDARD OF QUALITY OR PERFORMANCE OR ACCURACY OF ANY INFORMATION) ARE EXCLUDED TO THE FULLEST EXTENT AS PERMITTED BY ALL APPLICABLE LAWS.

UNDER NO CIRCUMSTANCES SHALL WE, OUR OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS AND/OR RELATED ENTITIES BE LIABLE FOR ANY DAMAGES AND/OR LOSS OF PROFITS WHATSOEVER WHICH RESULT FROM ANY USE OR ACCESS AND/OR ANY INABILITY TO USE OR ACCESS, AND/OR MISUSE BY YOU AND/OR ANY OTHER PARTY, OF THIS WEBSITE, AND/OR REGARDING ANY INFORMATION, IMAGES AND/OR TEXT PUBLISHED AND/OR CONTAINED ON THIS WEBSITE.

Communications

With respect to all communications made to us including without limitation, feedback, questions, comments and/or suggestions (the "Communications"):

  • no right of confidentiality on your part shall apply to any Communications and we shall have no obligation to protect the Communications from disclosure;
  • we shall be entitled to reproduce, use, disclose and/or distribute the Communications to anyone as we deem appropriate; and
  • we shall be entitled to use any ideas, concepts, know-how and/or techniques contained in the Communications (with or without modification) for any purpose whatsoever including without limitation, the development, production and marketing of products and/or services.

Linked Websites

This Website may contain hyperlinks to other websites operated by third parties. These linked websites are not under our control and therefore we are not responsible for the contents of any such linked website and/or any hyperlink contained therein. These hyperlinks are provided as a convenience only, and the inclusion of any hyperlink does not imply any endorsement of the linked website by us. Linking to any such website is at your own risk.

If you wish to have any hyperlink to this Website, you must first obtain our prior written consent which may or may not be given and/or may be subject to such conditions as we deem appropriate. Unless otherwise approved by us in writing, all permitted hyperlinks to this Website shall be connected to the front page of this Website.

Termination

We reserve the right to terminate these Terms and Conditions at any time without notice.

Remedy

We reserve our right to seek all remedies available at law and/or in equity for your breaches of any of these Terms and Conditions.

Miscellaneous

These Terms and Conditions shall be binding on and ensure to the benefit of the respective successors and permitted assigns of you and us. We may freely assign any of our rights or obligations hereunder. You may not assign any of your rights or obligations hereunder without our prior written consent. A failure or delay by us to exercise or enforce any right under these Terms and Conditions will not operate as a waiver of that right or of any other right nor will any single or partial exercise or enforcement of any such right preclude any other or further exercise of that right or the exercise or enforcement of any other right.

If any provision of these Terms and Conditions is not or ceases to be legal, valid, binding and enforceable under the law of any jurisdiction, neither the legality, validity, binding effect or enforceability of the remaining provisions under that law nor the legality, validity, binding effect or enforceability of that provision under the law of any other jurisdiction will be affected.

These Terms and Conditions can be translated into other languages which are provided for reference only. In the event of any inconsistency between the English version and any translated versions, the English version shall prevail.

Governing Law

These Terms and Conditions are governed by and shall be construed in accordance with the laws of Macau and you hereby agree to irrevocably submit to the exclusive jurisdiction of the courts of Macau in relation to any legal actions or proceedings arising out of and/or in connection with these Terms and Conditions.

The House of Dancing Water Conditions of Sale

Any person or entity purchasing tickets to THODW agrees to be bound by these T&C. City of Dreams and THODW (the “Management”) reserve the right to amend, delete, and/or add to these T&C without prior notice at its sole and absolute discretion. This T&C shall be governed by the laws of the Special Administrative Region of Macau of People’s Republic of China (“Macau SAR”) and any legal proceedings related hereto shall be submitted to the exclusive jurisdiction of the courts of the Macau SAR.

  1. Ticket(s) purchased are for the show and session specified on the tickets but the date and time of the show may be subject to change. In such case, there is no obligation to refund or exchange the tickets. All tickets sold are subject to the Management’s right to cancel, alter and/or reschedule the performance, add, withdraw or substitute artists, vary advertised programs, change the prices, venues or audience capacity.
  2. All tickets are non-refundable or non-exchangeable for any reason once transaction is completed and/or booking is confirmed. The Management cannot be held responsible for any lost, stolen, damaged or destroyed tickets.
  3. Tickets may only be purchased through THODW official website; THODW Box Offices; or through Management’s authorized sales channels, vendors and/or agents. Tickets sold and/or obtained through at unofficial websites, vendors, online reseller shops, online auctions, or ticket brokers, etc., will be made invalid. In such cases, the purchaser/holder of an invalid ticket will be refused admission to THODW Show and will not be entitled to a refund. These measures apply to all tickets purchased from 3 August 2017.
  4. Tickets may only be used by the legitimate holder to gain admission to the relevant show and may not be resold or offered for resale at any price in excess of the initial purchase price (whether through online auction sites or otherwise) or be used for or in connection with advertising, promotion or other commercial purposes (including without limitation to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original buyer or any subsequent bearer, unless authorized by the Management. If an unauthorized resale of a ticket for commercial gain is confirmed, the relevant ticket and all other tickets purchased by the person responsible for the unauthorized resale will be made invalid (regardless of whether or not those other tickets were for resale) based on the breach of the T&C. The purchaser/holder of an invalid ticket will be refused admission to THODW show and will not be entitled to a refund. These measures apply to all tickets purchased from 3 August 2017.
  5. The Management shall not be liable for any complaints, claims, refunds, or exchange for any reason and shall not be deemed to be in breach of these T&C. Neither is Management liable for any delay or non-performance which is due to any cause beyond its reasonable control, or for any costs incurred other than the cost of the tickets.
  6. Each Ticket is valid for one person only regardless of age. Persons purchasing, claiming or collecting purchased tickets are required to present at the Box Office (or at any other designated counters/kiosks) the following: (1) Credit Card used in the transaction; (2) valid Photo ID Card / Passport of the Credit Card holder for verification of identity of the purchaser; (3) confirmation number, vouchers, receipts and/or any other relevant confirmation documents (if applicable).
  7. Effective from 3 August 2017, the purchase of electronic tickets (e-tickets”) is subject to the limit of 6 (six) e-tickets per transaction. Any person purchasing e-tickets for THODW show is required to present the e-tickets at the Box Office (or any other designated counters/kiosks) together with the following: (1) Credit Card used in the online transaction and (2) valid Photo ID Card / Passport of the Credit Card holder for verification of identity of the purchaser. 
  8. In case the Credit Card holder is not attending the show and/or cannot be present at the Box Office, the person holding the e-ticket(s) is required to present the e-ticket(s) at the Box Office together with the following: (1) his/her valid Photo ID Card / Passport; (2) the photocopy of the front and back of the Credit Card used in the online transaction; (3) the photocopy of the valid Photo ID Card / Passport of the Credit Card holder; and (4) the authorization letter from the said Credit Card holder authorizing the person holding the e-ticket(s) to present the e-ticket(s) at the Box Office together with the photocopy of the front and back of the Credit Card used in the online transaction and the photocopy of the valid Photo ID Card/ Passport of the Credit Card holder for verification of the identity of the purchaser and the authority of the person holding the e-ticket(s). To avoid any delay, we recommend claiming/collecting the e-ticket(s), at least, 1 hour prior to the Show.
  9. Any person or entity purchasing and/or holding a ticket for the show is bound by the relevant Terms and Conditions made available and/or displayed, amongst others, at the Box Office and/or the official THODW website as amended from time to time.
  10. Guests who are unable to present the abovementioned documents will not be admitted to the Show unless new tickets are purchase at the Box Office.
  11. Children under the age of 12 must be accompanied by an adult.
  12. Persons under 18 years of age should seek parental consent before buying tickets.
  13. Children under 6 years of age are not recommended to attend the show.
  14. Paper and electronic tickets are printed with unique reference numbers and security features. Holders of any other ticket type will be refused admission to the show and may face prosecution.
  15. The Management reserves the right to cancel or modify redemptions where it appears that a customer has engaged in fraudulent or inappropriate activity or the redemptions contain or are resulted from a mistake or error.
  16. The Management reserves the right to refuse admission to the show and theater and determine the time and manner in which customers are to be admitted. For example, latecomers may be refused admission until a suitable break in the show as determined by the Management.
  17. Travel to and from the venue is the sole responsibility of the customer. No refund and exchange will be permitted due to the alteration, late arrival, unavailability, postponement or cancellation of travel services by land, air or sea.
  18. Customers attending the show do so at their own risk. The customer voluntarily assumes all risk and danger incidental to the show whether occurring before, during or after the show. The Management is not responsible for any loss, damage, personal injury, liability or death so caused (unless such death or personal injury was caused by negligence of the Management). The customer assumes all risks and liabilities for any medical conditions associated with attending the show. The Management shall bear no liability for any personal injuries, health problems or death sustained at a show, whether resulting or not, directly or indirectly, from any existing medical condition of the customer.
  19. The Management reserves the right to alter the seat allocation by providing alternative seats to those specified on the ticket without prior notice. If this is necessary for any reason, the Management will reimburse any reduction in value between the original and altered seat allocation.
  20. In order to provide, ensure and maintain a safe, hygienic and healthy environment at the venue, Management reserves the right to refuse admission to any customers they suspect may adversely impact other customers or employees.  Refund or exchange of tickets will be made to these customers in accordance with Clause 33 and 34.;
  21. For security purposes and upon request, the customer may be subject to inspection and for these purposes must open any bag, package or other item which is in his or her possession before entering the theater. Customers who do not agree to be searched may be denied entry or ejected from the premises.
  22. As per Macau SAR laws, smoking is not permitted in the theater.
  23. All mobile phones, portable communication devices or any other electronic equipment should be disabled when inside the theater to avoid disturbing the performance.
  24. The Management reserves the right to refuse admission to any person whose conduct is disorderly or inappropriate or who poses a threat to security or to the enjoyment of the show without refund or compensation. Customers who cause a disturbance, act inappropriately or refuse to comply with requests made by the Management will be evicted from theater without any refund or compensation.
  25. Customers must abide by and follow all public announcements, directions, warnings or regulations in relation to the entry to and remaining within the theater.
  26. Unauthorized soliciting, selling of goods and tickets or customer survey is prohibited.
  27. Customers accept the risk of getting wet when seated on the first few rows. No requests for compensation will be entertained.
  28. The show contains strobe lighting, loud audio effects and motorbike stunts. The Management will not be held liable for any health issues directly resulting from attending the show at the theater.
  29. The following restricted / prohibited items are not permitted in the theater:
    • Outside food or beverage
    • Glass bottles, cans and alcoholic beverages (except those purchased at the theater)
    • Long handled umbrellas, large bags and luggage
    • Pets (only service animals are permitted)
    • Aerosol cans, firearms, fireworks, laser pointers
    • Knives or other dangerous weapons
    • Banners, flags and metal flag poles
    • Whistles and any noise makers
    • Confetti or shredded paper
    • Any item or restricted object deemed by the Management to be dangerous or inappropriate
  30. Throwing objects, uses of lighting sources such as laser pointers, flash photography or similar devices are strictly prohibited.
  31. No film cameras, video cameras or recording devices of any kind and in any format such as mobile phones with video recording devices incorporated will be allowed in the theater. Recording of the show, either via image, sound or both is strictly prohibited. Unauthorized recordings will be confiscated and deleted.
  32. Customers must be appropriately clothed and must wear shoes. Customers not appropriately clothed and/or with bare feet will not be permitted entry.
  33. The Management will not be liable for any delay or cancellation due to any force majeure such as power failure, fire, explosion, flood, typhoon Signal No. 8 and above, storm or similar disasters, strikes, industrial disputes, abnormally inclement weather, war, insurrection, riot, civil disturbance, acts or threats of terrorism, act of God, communicable disease outbreaks, industrial action, acts or regulations of national or local governments, governmental order or decrees, or any other cause beyond its reasonable control.
  34. Without prejudice to Clause 5 & 33, for any show cancelled, the Management shall only be responsible for refunding the cost of ticket(s) or exchange your tickets at the same price, whether the tickets are purchased as part of any travel package or not (options to be determined by the Management). Customers may be offered seats at alternative performances (subject to availability and Management’s decision) up to the cost of ticket(s). Refunds via original purchasing credit/debit cards will be processed within 30 working days. The Management shall have no further liability to customers beyond the face value of the ticket purchased. Subject to the conditions set out in Clauses 6, 7 & 8 any refund shall be made to the holder of the valid ticket or to the holder the Credit Card used for the transaction or to the authorized holders of the e-ticket (as applicable).
  35. Complimentary tickets are not eligible for cash refunds. In the event of cancellation or postponement of a performance, holders of complimentary tickets should contact the department that has offered the ticket for an exchange of ticket.
  36. The English version of these Terms and Conditions shall prevail wherever there is a discrepancy between the English and the Chinese versions.

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